Cook Brothers does not deliver, but does offer delivery through a third party. Your deliveries are scheduled within a window of time and a specific date. If you must make any changes to the date, or delivery location, please call us at 773-770-1200 at least 24 hours prior to the delivery date.
Please understand that Cook Brothers will not refund any delivery charges for furniture that does not fit into your home or apartment. SET-UP of Furniture is NOT included, unless specifically paid for.
Our Layaway program requires a 30% down payment and is good for 90 days. Special orders are treated as Layaways and are subject to the same cancelation charge as a Layaway order. We cannot guarantee that we'll have the item in stock once a layaway has passed 90 days; however your name will be on the next one due to arrive. Due to potential price increases over time, there is a time limit of 90 days for the process to be completed...if the layaway is not completed within the 90 days period then any price increase imposed on us by our supplier will be passed on to you. We do not charge interest or a fee for layaway purchases, however all canceled layaway orders are subject to an administrative and processing charge of 30%.
Layaway deposit refunds will take three to four days for processing unless original paperwork, Including receipts is provided. Refunds will be in the form of check, if purchased with Cash or check, or in the event that the deposit was made via credit card, the refund will be applied onto the same credit card that was used. Proper ID Must be provided at time of Refund Request.
ID Must match that of the original paperwork.
Merchandise must be returned within 30 days of purchase with RECEIPT and with ORIGINAL PACKAGING, for store credit ONLY. Notebook and Desktop PC's, Printers,Monitors, other computer Hardware & Software, MP3 Players, MP4 Players, Cameras,Portable DVD Players, Cell Phones Must be returned within 14 Days of Purchase. If Returned opened, will be Subject to a 15% Restocking Fee. NO CASH OR CREDIT REFUND. Cracked Television Screens over 32" must be inspected upon purchase and returned within one hour for credit.
Cook Brothers does sell some refurbished products. These are products Inspected and Repackaged by the Manufacturer. As Such, the warranty on these Products may be less than the Warranty on a similar New Item.