Return Policy

Merchandise must be returned within 20 days of the original shipping date. Customer is solely responsible for returns, including cost of shipment, unless there was an error in shipment resulting in customer receiving wrong or damaged items. All merchandise must be returned in its original packaging and in the same condition as shipped, showing no signs of wear, and must contain all parts, manuals…etc.

Once Cook Brothers receives and inspects merchandise, Cook Brothers will issue a refund only on the returned merchandise and only to the original payment method.
Returns must be shipped to:

Cook Brothers
1740 N. Kostner Ave
Chicago, IL 60639

Certain items may not be subject to returns, such as health and beauty, food, beverages, chemicals, underwear…etc.