Deliveries: Cook Brothers does not deliver, but does offer delivery through a third party. Your deliveries are scheduled within a window of time and a specific date. If you must make any changes to the date, please call us at 773-770-1200 at least 24 hours prior to the delivery date. Change of location must be done in-store, at least 24 hours prior to delivery. If delivery is missed, a $30 re-delivery fee must be paid. Cook Brothers does not refund any delivery charges for furniture that does not fit into the customer’s home. The set-up of furniture is not included, unless specifically paid for. Set-up for oversized items will not occur on day of delivery. A special appointment date will be set up. If furniture does not fit ***WE WILL NOT FORCE ENTRY*** We allow for 3 choices:
- Return to store for full store credit only to apply to another order. (A $30 re-delivery fee will apply)
- Issue a refund on furniture only. (Delivery charge will be forfeited)
- We can leave furniture outside door of home, however the merchandise will be non-returnable.
Leave the Layaways and refurbished products the same. We can remove internet orders from that.
Refund policy: Merchandise must be returned within 30 days of purchase with RECEIPT and ORIGINAL PACKAGING, for store credit ONLY. If returned opened, will be subject to a 15% Restocking Fee. NO CASH OR CREDIT REFUND. TV’s must be inspected upon purchase and returned within 48 hours for a full store credit due to any internal or external damages. No returns on undergarments.